{"id":846,"date":"2016-12-31T01:49:02","date_gmt":"2016-12-31T06:49:02","guid":{"rendered":"http:\/\/www.pilgrimtrade.com\/home\/?page_id=846"},"modified":"2025-04-14T14:48:01","modified_gmt":"2025-04-14T19:48:01","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.pilgrimtrade.com\/home\/questions-and-answers\/","title":{"rendered":"Questions and Answers"},"content":{"rendered":"

[vc_row][vc_column][vc_text_separator title=”School Folder Products” border_width=”2″][vc_tta_accordion c_icon=”triangle” active_section=”1″ css=”.vc_custom_1483321021697{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”How can I place an order? ” tab_id=”1660151048699-54d91cf2-b74b” add_icon=”true”][vc_column_text]<\/p>\n

Receive a quote by going to our quote page<\/a> and selecting the products you are interested in. If the quote looks good and receives approval. You can either submit details<\/a> to get your school\/district information printed on the folders, or you can go directly to placing your order<\/a> if you do not need to design a new mockup.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”Is there a minimum order we must meet? ” tab_id=”1705001895192-acb41c86-5e60″ add_icon=”true”][vc_column_text]<\/p>\n

Yes. The minimum order is 100 folders.\u00a0<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”Can we have our school information printed on the folder? ” tab_id=”1660151555524-b0b9e8ad-087b” add_icon=”true”][vc_column_text]<\/p>\n

Yes! When ordering the folders select the one color one stamp option. If it is your first time ordering<\/strong>, we must design a mock up of what the imprint will look like. To submit a request for a design mock up please follow this link<\/a>.\u00a0 If you have already purchased a plate<\/strong> from a previous order, we will use the design on file for your school or district.\u00a0<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”Can we use a purchase order (PO) number or work order? ” tab_id=”1669407643242-b506f4fe-48d1″ add_icon=”true”][vc_column_text]<\/p>\n

Yes! You can provide it during check-out!\u00a0<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”How can I pay for my order? ” tab_id=”1669407752640-4685f639-59c3″ add_icon=”true”][vc_column_text]<\/p>\n

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  1. You can pay for it by credit card.<\/span><\/li>\n
  2. You can select pay by check. We must receive the payment within on month of you receiving your order.\u00a0<\/span><\/li>\n<\/ol>\n

    Options for payment will be available during the ordering process.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”Are we eligible for tax exemption? ” tab_id=”1660592832317-808d5219-971b” add_icon=”true”][vc_column_text]<\/p>\n

    Yes! All schools are tax exempt! Please send us your state’s Sales and Tax Certification of Exemption (ex: Virginia uses the ST12) to accounts@pilgrimtrade.com at your earliest convenience. <\/span><\/p>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”How can we obtain Pilgrim Trade’s W9 for payment? ” tab_id=”1669408042332-9e3c5952-88f6″ add_icon=”true”][vc_column_text]<\/p>\n

    You can obtain it on our vendor page.<\/a>\u00a0<\/span><\/p>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”How long does it take, after my order has been confirmed, to receive the products? ” tab_id=”1669407922389-db2b0d19-4eef” add_icon=”true”][vc_column_text]<\/p>\n

    It will take approximately 2 weeks + transit time from the day your order is confirmed to receive the products. Details on delivery can be adjusted when in the order process.<\/span><\/p>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” title=”What happens if I need special arrangements due to circumstances with the fiscal year? ” tab_id=”1660594477372-ab44d5de-f8e5″ add_icon=”true”][vc_column_text]<\/p>\n

    If you need special payment or ordering accommodations please let us know during the ordering process. We have a designated section for such circumstances.\u00a0<\/span><\/p>\n

    [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_text_separator title=”Auto Products ” border_width=”2″][vc_tta_accordion c_icon=”triangle” active_section=”1″ css=”.vc_custom_1483321021697{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”Can I have my information on my plastic bags? ” tab_id=”1483321042817-58e3fe21-90fb” add_icon=”true”][vc_column_text css=”.vc_custom_1483992369975{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]No, we cannot personalize the plastic bags.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”How long does it take to receive plastic bags?” tab_id=”1483321040485-ec47c594-f82d” add_icon=”true”][vc_column_text css=”.vc_custom_1483992413473{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]Processing the order takes 2-3 days + shipping time. The shipping time depends on the location of the dealership. We ship everything out from Virginia. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”How long does it take to receive customized Poly Document Folders\/Wallets? ” tab_id=”1483321039013-92ab1919-3550″ add_icon=”true”][vc_column_text css=”.vc_custom_1483992458900{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]Processing the creation of the plate and stamping takes up to 3 weeks + shipping time. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”What is simple customization? ” tab_id=”1483321038303-f8faa153-1252″ add_icon=”true”][vc_column_text css=”.vc_custom_1483992511705{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]For simple customization orders, you create a plate with your information which could include your company\u2019s information. This plate is used to stamp the folder or the wallet. Only one stamp is made and a single color is used. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”What is full customization? ” tab_id=”1483321037554-dcf23db1-3c00″ add_icon=”true”][vc_column_text css=”.vc_custom_1483992571308{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]For full customization, you can have any\/full color or design on the folder\/wallet. For full customization, you need a minimum purchase of 10 boxes. You can include any designs or wording.
    \n<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”Who can buy auto-dealer products? ” tab_id=”1483321036245-87189298-1938″ add_icon=”true”][vc_column_text css=”.vc_custom_1483992616739{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]We do not distribute or sell our products to anyone who is not an authorized dealership.
    \n<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”Can I change the dimensions of the product? ” tab_id=”1483992676397-dc620ed4-5a3e” add_icon=”true”][vc_column_text css=”.vc_custom_1483992752130{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]Since we are a manufacturing\/distribution company we may be able to change the product upon request. Please email us at     info@pilgrimtrade.com<\/a>. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-help-circled” title=”Can I pay through direct deposit?” tab_id=”1483992675113-da4ec583-6564″ add_icon=”true”][vc_column_text css=”.vc_custom_1483992833311{padding-top: 15px !important;padding-right: 20px !important;padding-bottom: 15px !important;padding-left: 80px !important;}”]Yes, email us at info@pilgrimtrade.com<\/a>, so we can send our information. <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_cta h2=”Got more questions? Please let us know!” h4=”Send us your questions below”][\/vc_cta][vc_column_text css=”.vc_custom_1744660078058{padding-right: 30% !important;padding-left: 30px !important;}”]

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